Mobile Backup
You can use the Mobile backup function to:
- Add one or more device(s) registered for mobile backup
- View backed up photos and videos saved in the mobile backup destination.
- Change the mobile backup destination location to:
- new location in the same machine
- new machine
- Remove one or more device(s) registered for mobile backup
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Note: For the restore of photos, videos, documents and 2FA accounts to an alternate mobile device, the other mobile device must be registered first for mobile backup on %edition_name%.
- Restore to a different mobile device on the same operating system.
- Restore to a different mobile device on another operating system, i.e. Android to iOS or iOS to Android.
Pre-requisites:
These are the pre-requisites for using Mobile Backup:
- Backup and/or restore can be performed only if the mobile device is connected to the same local WiFi network as the CloudBacko Pro/Lite/Home machine.
- Backup and/or restore can be performed if the battery level is not lower than 30%. Unless Power Saving Mode is disabled.
- Make sure the replacement device has not been paired for mobile backup with any of the CloudBacko applications to complete the migration.
Requirements:
These are the requirements for using Mobile Backup:
- For mobile backup inbound/outbound network traffic must be allowed through the following port ranges:
- CloudBacko Pro: TCP Port: 50000 to 50099, UDP Port: 50200 to 50299, Protocol: HTTP
- CloudBacko Lite: TCP Port: 51000 to 51299, UDP Port: 51200 to 51299, Protocol: HTTP
- CloudBacko Home: TCP Port: 52000 to 52099, UDP Port: 52200 to 52299, Protocol: HTTP
These are the default ports:
- CloudBacko Pro: TCP Port: 50000, UDP Port: 50200
- CloudBacko Lite: TCP Port: 51000, UDP Port: 51200
- CloudBacko Home: TCP Port: 52000, UDP Port: 52200
Actual TCP and UDP port can be seen on the CloudBacko Pro/Lite/Home when pairing a mobile device for mobile backup.
- For Android device, Android version must be Android 8 or above. For Apple device, iOS version must be 12.0 or above.
- If Backup while charging feature is enabled, mobile device should be plugged to a power source to resume backup.
- In order for the CloudBacko app to access the contents on your Android/iOS mobile device, you will be prompted to grant access permission on the following items when you first launch the application. Make sure to Allow these requests when prompted.
- Android
- iOS
- Camera
- Face ID
- Photo Library
- Notifications
- Network Connection - Ensure that CloudBacko app is connected to the same local WIFI network as the %edition_name% machine. Failure to do so will prevent the CloudBacko app from performing mobile backup/restore.
- Battery Requirements - When Power Saving Mode is enabled (This is enabled by default.), the user will not be able to perform backup if battery level is less than 30%.
- Migration Requirements
- The latest version of %edition_name% must be installed.
- The latest version of CloudBacko app must be installed in the replacement device.
- Register the replacement device for migration.
- Once migration is completed,
- restore the backed up content (photos, videos, documents) and configuration (2FA accounts) from the original device to the replacement device.
- re-pair with authenticator to enable the sign-in using push notification feature and disable the one in the original device.
Limitations:
These are the limitations for using Mobile Backup:
For Android Device
- Backup of document is only supported for documents stored in the internal storage of Android devices.
- Restore of HEIF, HEIC and HEVC are supported in Android devices. However, opening the file will depend on the app installed on the Android device.
For iOS Device
- Backup of photos and videos synchronized from iTunes are not supported due to iOS limitation.
- EXIF (Exchangeable Image File Format) meta data of photo and video files are not retained after restore, except last modified date and time.
- Due to limitation, the removed items from Free up space will remain in “Recently Deleted” folder for up to 40 days. It is highly recommended to manually clear the folder to release storage space.
- Backup of document is not supported.
For both Android and iOS Devices
- Maximum number of mobile devices that can be paired with %edition_name% user account for mobile backup is 10.
- Backup of photos, videos and documents are only supported if they can be opened by the device’s built-in application.
- The timestamp of photo and video files are not retained after restore.
- Current release does not support backup/restore of multiple snapshots. Only the latest backup snapshot is available to be restored.
- Versions of CloudBacko app earlier than v1.6.0 does not support folder-by-folder or item-by-item restore. Only the complete set of backed up photos and/or videos are available to be restored.
Add one or more device(s) registered for mobile backup.
To add a mobile device:
- Click the [Add or migrate device] button.
- Select "Add new device for backup without migration" then click [Next].
- Download the CloudBacko app from Google Play for an Android device and from App Store for an iOS device then scan the QR code to complete the device registration for mobile backup feature.
In the CloudBacko app, go to Backup. Tap Activate and start backup link to scan the QR Code on the CloudBacko Pro/Lite/Home.
- Scan the QR Code which can be found in CloudBacko Pro/Lite/Home. Otherwise, tap Cancel to return to previous screen.
- QR Code is detected, tap OK to proceed. Otherwise, tap Cancel.
- Device paired successfully. Tap OK to proceed. Photos, videos, and 2FA accounts are automatically selected for backup, (you can deselect one of the options if required); tap Done to confirm selection and return to Backup screen.
- Mobile backup registration is successful in CloudBacko Pro/Lite/Home.
View backed up photos and videos in the mobile backup destination
To view the backed up photos, videos and documents saved in the mobile backup destination:
- Either click the location link under the registered mobile device or click the [Browse] button on its right.
- A new window will be displayed, click on the "blocks" folder. Click on the folder named in this format "YYYY-MM-DD-hh-mm-ss" which is the date and time of the backup, this contains the folders where the photos, videos, documents are saved.
- Once done, click the [X] button to exit.
Migrate old mobile device to a new mobile device
To migrate the mobile device:
- Click [Add or migrate device] button.
- Select "Migrate backup content of existing device to a new device" and choose the original device. The backed up content of the selected device will be migrated to the replacement device.
Make sure the replacement device has not been paired for mobile backup and 2FA with any of the CloudBacko applications to complete the migration.
- Download and install the CloudBacko app from Google Play for an Android device and from App Store for an iOS device then scan the QR code to complete the device registration for mobile backup feature.
- In the CloudBacko app, go to Backup. Tap Activate and start backup link to scan the QR Code on the CloudBacko Pro/Lite/Home.
- Scan the QR Code which can be found in CloudBacko Pro/Lite/Home. Otherwise, tap Cancel to return to previous screen.
- QR Code is detected, tap OK to proceed. Otherwise, tap Cancel.
- Device paired successfully and migration of contents from old to new device is completed then click Done.
- Mobile backup registration with migration is successful in CloudBacko Pro/Lite/Home.
Change mobile backup destination to a new location in the same machine
To change the mobile backup destination to a new location in the same machine:
For CloudBacko Pro/Lite:
- Copy the previously backed up photos, videos, documents and 2FA accounts from the old location to the new location.
- Click the [Edit] button.
- Select the new location where you want to move the mobile backup destination and click [OK].
- Click [Save] to save the changes and exit.
Change mobile backup destination to a new machine
To change the mobile backup destination to a new machine:
- Skip this step if the old machine is broken, stolen, or lost and proceed to Step 2.
From the old machine, secure a copy of the previously backed up photos, videos, documents and 2FA accounts.
- Launch the CloudBacko Pro/Lite. Go to Utilities > Ex/Import Settings. Click Export Now to save a copy of the configuration file then select a destination where the configuration where the configuration file will be stored.
- On the new machine, install CloudBacko Pro/Lite.
- Apply the CloudBacko license key to the new installation.
- Skip these steps if the old machine is broken, stolen, or lost and proceed to Step 5.
- Copy the configuration (settings.sys) from the old machine.
- Import the configuration file, go to Utilities > Ex/Import Settings. Click Import Now to restore the previous configuration file then select the
destination where the configuration file is stored.
- Setup the mobile backup destination using the CloudBacko app.
- Copy the previously backed up photos and videos from the old machine in the new mobile backup destination. Skip this step if the old machine is broken, stolen, or lost and proceed to Step 7.
- Restart the CloudBacko Pro Services & NFS Service (CloudBacko) / CloudBacko Lite Services because importing the configuration file (settings.sys) on a newly installed CloudBacko Pro/Lite will not trigger the MBS.
- Start backup of photos, videos, documents and 2FA accounts.
For CloudBacko Home:
- From the old machine, secure a copy of the previously backed up photos and videos. Skip this step if the old machine is broken, stolen, or lost and proceed to Step 2.
- On the new machine, install the CloudBacko Home.
- Login using the same social media account to retrieve the CloudBacko Home settings.
- If the mobile backup destination needs to be updated then select the new destination. Otherwise, skip this step and proceed to step 5.
- Copy the previously backed up photos and videos from the old machine in the new mobile destination. Skip this step if the old machine is broken, stolen, or lost and proceed to Step 6.
- Restart the CloudBacko Home Services on a newly installed CloudBacko Home to restart the MBS.
- Start backup of photos and videos.
Remove one or more device(s) registered for mobile backup
To delete a registered mobile device:
- Click the [Delete] button on the right side of the mobile device that you want to delete.
- Click [Yes] in the pop up message that will be displayed to delete the mobile device.
- Click [Save] to save the changes and exit.